Shipping policy
Shipping Destinations: We currently offer shipping services to addresses within Canada and select international destinations. Please note that international customers are responsible for any customs fees, taxes, or duties imposed by their respective countries.
Processing Time: Orders are typically processed within 1-2 business days, excluding weekends and holidays. During high-demand periods or special promotions, processing times may be slightly extended, but we always strive to get your order out as quickly as possible.
Shipping Methods and Estimated Delivery Times: We offer the following shipping options for orders within Canada and internationally:
-
Standard Shipping (Canada Post/Other Carrier):
- Estimated Delivery Time: 3-7 business days within Canada, may vary for international destinations.
-
Express Shipping (Canada Post/Other Carrier):
- Estimated Delivery Time: 1-3 business days within Canada, may vary for international destinations.
Please note that delivery times are estimated and can vary based on factors such as location, shipping method chosen, and potential customs processing for international orders.
Shipping Costs: Shipping costs are calculated based on the destination, weight, and dimensions of your order. The exact shipping fee will be displayed during the checkout process before you finalize your purchase.
Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment.
Packaging: We take great care in packaging your items to ensure they arrive in excellent condition. Music items such as CDs and vinyl records are securely packaged to prevent damage during transit.
Undeliverable Packages: In the event that a package is deemed undeliverable by the shipping carrier due to an incorrect address or other reasons, we will contact you to confirm the correct address and reattempt delivery. Please double-check your shipping information to avoid delays or misdelivery.
Returns and Exchanges: For information on returns and exchanges, please refer to our Return Policy.
Customer Support: If you have any questions or concerns regarding your order, shipping, or any other aspect of your shopping experience, please feel free to contact us. Our dedicated customer support team is here to assist you.